Preparing for a Visit

At St. Francis Hospital, patients interact directly with experienced physicians and nurses. A full range of additional health care professionals—including nurse extenders, pharmacists, social workers, nutritionists, and pastoral care providers—work as a team to provide personalized care in an environment of warmth, healing, and respect. During your visit, our staff will work hard to make your stay as comfortable as possible, and to care for all of your needs as a patient: medical, emotional, as well as spiritual.

As you prepare for your visit to St. Francis, please keep the following in mind:

Health Information
Help us provide the best health care possible. Be sure to have information on hand, to the best of your knowledge, regarding your present symptoms, past illnesses, hospitalizations, medications and other health-related matters.
Health Care Proxy
It's important for the St. Francis staff to know exactly how you want to be cared for, particularly in critical moments. A Health Care Proxy documents your wishes for treatment in times when you can't express those wishes yourself. Click here for a Health Care Proxy form so that you can complete it prior to your visit.
Personal Items
Plan on keeping only essential items with you during your stay—a robe, slippers, pajamas, and toiletries. Any other valuables, such as jewelry or credit cards, should be sent home with a friend or relative.
Discharge Procedures
You will want to make arrangements for your trip home before the day of your discharge. If possible, have someone bring your clothing to St. Francis the day before you leave. Before leaving, check your room to make sure you have all your belongings.
Payment Options
St. Francis Hospital will bill up to three insurance companies if presented with insurance information and assignment of benefits at the time of hospital admission. Click here to learn more about the insurance and billing options offered at St. Francis. Click here to find out other important information about paying for your care. If you are unable to pay for the medically necessary hospital services that you need at St. Francis, please let us know. You will not be denied the services you need. Call our Patient Access department at 631-465-6050. You can also find the Hospital’s Financial Assistance Policy here.
Co-Payments and Deductibles
St. Francis Hospital now collects co-payments and deductibles from all patients with commercial insurance at the point of service. You will be notified prior to your date of service of your co-payment and deductible. If you are in need of financial assistance, we will work with you to develop a payment plan that works best. If you have any questions, please call our Patient Access Department at 631-465-6050.
Patient Satisfaction
Patient satisfaction is of the utmost importance at St. Francis, and our Patient Relations department offers information, consultation, referrals and advocacy for any concerns that may arise during your visit. For more information about anything relating to your stay at St. Francis, call a Patient Relations representative at 516-562-6113.
After Your Stay
If you need to obtain any part of your medical records after your hospital stay, St. Francis Hospital requires that an authorization form be completed to release the information to you or any other person or organization. To be valid, the form must be signed by the patient or his/her legally authorized representative, dated and returned by mail or in person. Click here to download a copy of this form. Upon completion, please return the signed and dated form to St. Francis Hospital, Health Information Management, 100 Port Washington Blvd., Roslyn, NY 11576. There is no charge to send an abstract of your medical records to a physician or hospital; however, there is a fee if you are requesting medical records for your personal use. If you are unable to pay the fee please contact us. If you have any questions, please call 516-562-6085.

Parking Information

Parking is provided at a nominal fee in the Hospital Parking garage (you can pay by either cash or credit card). Discount parking coupon books may be purchased at the Hospital Parking Toll Booth, from 9 a.m. to 10 p.m., Monday through Friday, and weekends and holidays from noon to 10 p.m. (cash only). They can also be purchased in Registration B, Monday through Friday, 7:30 a.m. to 4:30 p.m. (cash or credit card). These coupons entitle you to enter and exit Hospital Parking as often as you like on the same day without incurring additional charges.

Emergency Department
Emergency patients are to follow signs for “EMERGENCY” and drive directly to the Emergency Department entrance of The Heart Center.